Privacy Policy

Introduction

Last Updated: October 20, 2025

Rover Cleaning Services Chicago (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect the information you provide to us when using our website, booking system, or related services.

Please read this policy carefully. By using our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or submitting personal information.

Information We Collect

We may collect and process the following types of information:

Information you provide when filling out forms on our website or booking platform.
Information submitted through third-party lead generation tools (e.g., Facebook Lead Ads, Google Ads forms, or other advertising channels).
Details you share when registering for cleaning services, requesting quotes, or contacting us for assistance.
Records of correspondence if you contact us by phone, email, or text.
Survey responses provided for research or feedback purposes (optional).
Payment information, processed securely through third-party providers such as Stripe.

By submitting your email address, phone number, or other contact details, you consent to receive occasional marketing communications (via email or SMS) regarding promotions, offers, and updates. You can opt out of these communications at any time.

IP Address and Cookies

When you visit our website, we may collect information about your device, such as your IP address, browser type, and operating system, for system administration and analytics.

We may use cookies to improve your browsing experience, remember preferences, and analyze website performance. You can disable cookies in your browser settings; however, doing so may affect certain website functionalities.

How We Use Your Information

We use the information we collect to:

Provide and manage the cleaning services you request.
Process and complete bookings and payments securely.
Communicate service updates, appointment confirmations, and follow-ups.
Share special offers, service updates, and promotions (if you’ve opted in).
Present website content effectively for your device.
Comply with legal and contractual obligations.
Notify you of changes to our services, pricing, or policies.

Sharing Your Information

We do not sell or rent your personal data to third parties. We only share limited information with trusted service providers necessary to operate our business efficiently, including:

Stripe – for secure payment processing.
BookingKoala – for scheduling and account management.
Marketing and advertising platforms – for lead generation and customer communication.

These partners are contractually obligated to protect your information and use it only for authorized purposes.

Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect your personal data against unauthorized access, alteration, or disclosure.

All payment transactions are encrypted and processed through Stripe’s PCI-compliant systems. Our staff and contractors only access personal data when required to fulfill operational duties.

If you are provided with login credentials or a password, you are responsible for keeping that information confidential and not sharing it with others.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, where legally applicable.
Opt out of marketing communications at any time by clicking “unsubscribe” in emails, replying “STOP” to text messages, or contacting us directly at support@rovercleaningserviceschicago.com.

Please note that certain legal or transactional obligations may prevent us from deleting some information immediately (e.g., payment records required for accounting or tax compliance).

Third-Party Links

Our website may include links to other websites. These external sites operate under their own privacy policies, and Rover Cleaning Services Chicago has no control over or responsibility for their practices. Please review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, with the “Last Updated” date revised accordingly. In cases of significant changes, we may notify you directly via email or SMS.

We encourage you to check this page periodically to stay informed of updates.

Your Consent

By using our website, booking platform, or any of our services (including via social media, phone, or third-party advertising forms), you consent to the collection and use of your personal information as outlined in this Privacy Policy.

Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or how your data is handled, please contact us:

Rover Cleaning Services Chicago
Email: support@rovercleaningserviceschicago.com
Phone: (872) 326-3320
Chicago, Illinois